30 Day Money-Back Guarantee
If you are not 100% satisfied with your order within 30 days of receiving it, we will issue a full refund. At Hoop Armour, we strive to ensure that all our customers are completely satisfied with their purchases. However, we understand that sometimes, returns are necessary. We accept returns for defective or damaged items or if the wrong item was sent. To make this process as smooth and efficient as possible, we have outlined our return policy below. Please read it carefully to ensure your return is eligible and processed quickly.
Domestic Returns (USA)
Return Method: USPS drop-off provided by Hoop Armour
How to Initiate a Return: To start a return, please use the live chat feature at the bottom right of our website. Our customer service team will guide you through the process, and you will need to provide us with the shipping label.
International Returns
Return Method: FedEx/DHL drop-off provided by Hoop Armour
How to Initiate a Return: To start a return, please use the live chat feature at the bottom right of our website. Our customer service team will guide you through the process, and you will need to provide us with the shipping label.
Return Eligibility
Condition: Items must be in their original condition, unused, and with all tags attached.
Inspection: Upon receiving your return, we will inspect the item(s) to verify their condition.
Refund Processing: If your return meets our conditions, we will issue a refund to your original payment method. Refund processing typically takes 7-10 business days.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately through the live chat on our website. We will assess the situation and provide a solution, which may include a replacement, repair, or refund.
Additional Information
- We reserve the right to refuse returns that do not meet our return policy conditions.
- We recommend keeping a receipt of your return shipment until your refund has been processed.
We aim to make your return experience as convenient as possible. If you have any questions or need further assistance, please don’t hesitate to contact us via the live chat on our website. Our customer service team is here to help with any issues or concerns regarding your return.